AISROQ customer care
Contact AISROQ
Help with a piece, an existing order, delivery or a return.
Email customer care
Write to support@aisroq.com. Include the product code for a jewelry question, or your order reference and purchase email address for an existing order. If the email link does not open your email app, copy the address into your preferred email service. This page does not submit a form or send a message automatically.
Before you buy
Tell us the piece’s code, preferred material, stone, finish, width, length or ring size, and delivery country. We can check details that are not specified on a listing. For personalized jewelry, ask about your requested design before payment rather than assuming every customization is available.
Existing orders & delivery issues
Include the order reference and purchase email address. For damage or an incorrect item, describe the issue and attach clear photos of the jewelry and packaging when possible. Keep the packaging while we investigate. We will explain next steps and any return instructions; do not send jewelry to a supplier or sender address without confirmation.
Do not email full card details, passwords or unrelated identity documents. We do not need your PayPal password to help with an order.