Shipping policy

Shipping costs and destinations

US shipping is a flat $7.95. Shipping is free when the merchandise subtotal after discounts is above $99.00. At exactly $99.00, the $7.95 shipping charge applies. We confirm the shipping service and any applicable taxes before you pay. If delivery is unavailable, we will not accept payment for that shipment.

Processing and delivery estimates

Standard, available items are normally prepared for dispatch within 1–3 business days after order confirmation. Weekends and public holidays do not count as business days. Personalized pieces, custom work or options requiring an availability check may take longer; any different preparation estimate is explained before payment.

After dispatch, standard US delivery is generally estimated at 3–7 business days. This transit estimate is separate from preparation time and depends on the destination and carrier service. Seasonal demand, weather and carrier disruptions may affect arrival dates; these windows are estimates rather than delivery guarantees.

If no shipment time has been stated, we will ship within 30 days of receiving a properly completed, paid order or contact you for consent to a delay. If we cannot meet a promised shipment time, we will tell you the revised estimate and offer you the choice to wait or cancel for a full refund. If you decline, or do not consent where consent is required, we will cancel and refund the unshipped order promptly.

International shipping inquiries

For an address outside the United States, email support@aisroq.com before ordering. We will check whether delivery is available and quote the shipping cost and estimated transit time before requesting payment. The website’s PayPal checkout currently accepts US delivery addresses only; the US flat rate and free-shipping threshold do not apply to international quotes.

Customs duties, import taxes and clearance fees not collected by AISROQ may be payable by the recipient. We explain known delivery restrictions before payment. Your local customs office can provide information about charges in your country, and customs processing may extend the delivery estimate.

Dispatch and tracking

We email a dispatch notice and the tracking details when your parcel is handed to the carrier. Tracking activity can take up to 48 hours to appear after the label is created. If an order needs separate parcels, we will explain this and will not add a shipping charge without your agreement.

Address corrections and cancellations

Check your delivery address before paying. Email support@aisroq.com as soon as possible for an address correction or cancellation. We can normally cancel an order before dispatch. For a personalized item, any restriction once approved custom work begins will be disclosed and agreed before payment. Delay, defect and other legal refund rights still apply.

If a parcel is returned because an address was incorrect or delivery was refused, we will contact you about a refund or reshipment. Any additional shipping cost must be explained and agreed before reshipment; we do not charge it automatically.

Late, missing, damaged or incorrect deliveries

Contact support@aisroq.com with your order reference if tracking stops, a parcel is marked delivered but cannot be found, or your item arrives damaged or incorrect. Include photos of the item and packaging when available, and retain the packaging while we investigate.

We will work with the carrier and arrange an appropriate replacement or refund for a confirmed delivery failure or an item damaged or incorrect on arrival. A delivered scan alone does not prevent us from investigating. Please report a problem promptly so we can help; this request does not limit your statutory rights. See Returns & refunds for the return process.

Shipping questions

Email support@aisroq.com with your order reference and the details of your question. For damage or an incorrect item, include clear photos of the jewelry and packaging if possible so we can investigate promptly.