AISROQ customer care
Help & FAQ
Choosing jewelry, paying with PayPal, shipping and getting help with your order.
How can I pay?
Eligible fixed-price pieces can be paid for through PayPal in the shopping bag for delivery to a US address. The payment methods PayPal offers depend on your account and eligibility. Review the selected options, subtotal, shipping and total before approving payment.
Personalized pieces, starting-price items and options marked for confirmation need a separate availability and final-price check. A catalog listing does not guarantee current stock. Email support@aisroq.com with the product code and your chosen options for help with one of these pieces or international delivery.
Order status & tracking help
Find your order reference in your payment receipt or PayPal transaction details. Use the carrier tracking details supplied by AISROQ after dispatch. Tracking activity can take up to 48 hours to appear after a label is created.
For an update or missing tracking, email support@aisroq.com with your order reference and purchase email address. We handle these requests by email; this page is not an automated order lookup. Never send your PayPal password or full card number.
What does shipping cost?
US shipping is $7.95, or free when the merchandise subtotal after discounts is above $99.00. Exactly $99.00 still incurs $7.95. Standard available items normally need 1–3 business days for preparation and an estimated 3–7 business days in US transit. These are estimates, not guaranteed arrival dates.
Contact us before ordering outside the US so we can check delivery availability and quote the cost. The website’s PayPal checkout accepts US delivery addresses only.
Are these diamonds or solid gold?
The stones are cubic zirconia (CZ) or moissanite, not diamonds. Gold tone, rose gold tone and silver tone describe finish colors, not solid-gold content. A piece is sterling silver only when the selected option explicitly identifies 925 sterling silver. Ask about any unspecified base metal before paying.
Can I return or cancel an order?
Standard, non-personalized items have a 30-day return-request window after delivery, subject to the conditions in our returns policy. Custom work and opened pierced-jewelry hygiene packaging have specific restrictions. Contact us promptly for cancellation, damage or an incorrect item. Do not send a return without instructions.
Where can I read or leave a review?
Approved customer reviews appear on individual product pages when available. Submit an honest rating and review in the product’s review section. Submissions are checked before publication; an empty section means there are no published reviews for that piece yet. We do not present sample reviews as customer feedback.