AISROQ customer care
Materials & jewelry care
Understand your selected materials and care for finishes, stones and settings.
Read the selected material option
Brass with cubic zirconia and 925 sterling silver with moissanite are common options in the collection. The exact selection controls the material and stone combination; not every piece has both. Some chain base metals require confirmation before payment.
CZ and moissanite are different stones; neither is diamond. Gold tone, rose gold tone, silver tone and black describe finish colors. They do not establish solid-gold, gold-filled or sterling-silver content. Rely on 925 silver content only when expressly identified for your selected option.
Everyday wear
Put jewelry on after lotions, perfume and hair products have dried. Remove it before showers, swimming, exercise, cleaning or sleep. Water, sweat, chlorine and household chemicals can damage finishes and settings. Do not assume a finish is waterproof or permanently tarnish-free.
Avoid bending chains, pulling clasps or knocking stone-set surfaces against hard objects. Check settings before wear. If a stone or fitting becomes loose, stop wearing the piece and contact us instead of gluing or forcing it back into place.
Gentle cleaning
Wipe gently with a clean, soft, dry cloth after wear. Avoid abrasive cleaners, toothpaste, chemical dips and ultrasonic or steam cleaning unless a qualified jeweler confirms they suit the exact piece. Do not scrub a plated finish with an abrasive silver cloth.
Sterling silver can tarnish naturally. Ask a jeweler about suitable care for a confirmed unplated silver surface. Coated or gold-tone silver needs a method that protects its finish; a silver base does not make every polishing product appropriate.
Storage & help with damage
Store clean, dry pieces separately in soft pouches or lined compartments. Keep chains fastened and laid out to reduce tangles. Avoid damp rooms and prolonged direct sunlight.
Care advice is not a lifetime warranty or a promise that a finish never fades. For an item arriving damaged or incorrect, contact us promptly with the order reference and photos. The returns policy explains the process and applicable rights.